Refund and Return Policy – Streetpariz

Effective Date: December 2, 2024

At Streetpariz, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we are here to help. This Refund and Return Policy outlines the terms and conditions for returning products and obtaining refunds. By making a purchase on our website at https://streetpariz.com, you agree to the terms set forth in this policy.

1. Return Policy

We offer a straightforward return process to ensure you are satisfied with your purchase. If you would like to return an item, please review the following conditions:

1.1 Eligibility for Returns

  • Timeframe: You can return most items within 30 days from the date of purchase. After 30 days, we may not be able to offer a refund or exchange.
  • Condition of Items: To be eligible for a return, items must be unused, unopened, and in the same condition as when you received them. The product must be in its original packaging with all labels and tags intact.
  • Exclusions: Certain items are not eligible for return or refund, including:
    • Custom or personalized products
    • Clearance or sale items
    • Gift cards
    • Any product that has been used or altered in any way

1.2 Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] or call us at (207) 636-4535 within 30 days of receiving your order to request a return authorization (RA) number. You will need to provide the order number, the item(s) you wish to return, and the reason for the return.
  2. Packaging: Securely package the item in its original packaging to avoid damage during the return shipping process. Please include your order confirmation or a copy of the receipt.
  3. Shipping: You are responsible for the return shipping costs unless the product is defective or we made an error in processing your order. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned item reaches us.

2. Refund Policy

If your return meets the eligibility criteria, you are entitled to a refund. Please review the following terms regarding our refund process:

2.1 Refund Process

  • Once we receive your returned item, we will inspect it to ensure it meets our return requirements.
  • If your return is approved, we will process a refund to the original payment method within 7-10 business days. Depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.
  • If the returned item does not meet our return criteria, we may reject your return request, and the item will be returned to you at your expense.

2.2 Partial Refunds

In certain cases, only partial refunds may be granted. This may include situations where the item has been opened, used, or is missing parts that were included with the original shipment.

2.3 Refund Processing Fees

Please note that shipping fees, handling charges, and any duties or taxes paid on the item are non-refundable unless the item is defective or there was an error on our part.

3. Exchanges

We currently do not offer direct exchanges. If you would like a different product, we recommend returning the original item for a refund and placing a new order for the desired product.

4. Damaged or Defective Items

If you receive a damaged or defective item, we apologize for the inconvenience. Please follow the return process, but note the following:

  • Timeframe: You must report any damaged or defective items within 7 days of receiving your order.
  • Proof of Damage: We may request photos of the damaged or defective item to assist in processing your return and refund.
  • Return Shipping: In the case of damaged or defective items, we will cover the cost of return shipping.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at [email protected] or (207) 636-4535. Once an order has been processed and shipped, it cannot be canceled. If you cancel an order before it ships, we will provide a full refund.

6. Shipping Costs

Please note the following regarding shipping costs:

  • Return Shipping: Customers are responsible for return shipping costs, except in the case of damaged or defective items, or if we made an error with your order.
  • Original Shipping Fees: Shipping fees for the original order are non-refundable unless the item is defective or there was an error on our part.
  • International Returns: For international orders, customers are responsible for any duties, taxes, or customs fees associated with the return.

7. How to Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please contact us using the following methods:

Street: 1651 Milton Mills Rd, Acton, Maine(ME), 04001
Phone number: (207) 636-4535
Email: [email protected]
Website: https://streetpariz.com/

8. Changes to This Refund and Return Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund practices.